FAQs

TOP QUESTIONS

Why do I have to accept a security prompt?
This will enable you to watch the movie. Accepting the security prompt allows the signed and verified video player software to run on your computer.

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Why is the movie pausing (buffering)?
Buffering can occur for the following reasons:

• the connection speed of the server is faster than your actual Internet connection.
• you have other programs accessing the Internet.
• you have a wireless connection that is slowing the data rate.
• your connection is being slowed during a peak Internet usage time.

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How can I fix the pausing (buffering)?
From the movie simply

1. press ESC
2. close any other programs accessing the Internet
3. continue watching.

If the problem persists during the feature-length movie, you can log in later on another computer at homeofpassiton.com using your 'Password'. You will not be charged again.

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Do the video files get stored on my computer?
The video files do NOT get stored on your computer. They are progressively downloaded in RAM memory and progressively discarded.

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If the connection drops out, do I have to pay again?
No. You can access the film from where you last watched by logging in at homeofpassiton.com using the 'Password' you created at The Pass It On website.

Most likely you created your username and 'Password' just before paying to view.

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How do I log in and keep watching?
Go to homeofpassiton.com and log in with the password you created at The Pass It On website.

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I cannot login because I get a message saying that cookies may be disabled in my browser. What do I do?

• I use Internet Explorer in Windows Vista:
  
  In Internet Explorer, in the upper right hand corner choose "Tools". Choose "Internet Options" from the drop down menu. When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and "Apply". Restart Internet Explorer.
  
  
• I use Internet Explorer 7 in Windows XP:
  
  In Internet Explorer, in the upper right hand corner choose "Tools". Choose "Internet Options" from the drop down menu. When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and "Apply". Restart Internet Explorer.
  
  
• I use Internet Explorer 6 in Windows XP:
  
  In Internet Explorer, choose the "Tools" menu. In the drop down list choose "Internet Options". When the Internet Options window opens, choose the Privacy tab. On the Privacy tab, click "Advanced". If "override automatic handling" is checked, uncheck it. Save changes and restart Internet Explorer.
  
  
• I use Firefox in Windows Vista or Windows XP:
  
  From the menu, choose "Tools". From the drop down list choose "Options". In the options window, choose the "Privacy" tab. In this tab, find the heading that says "Cookies". Check the box that says "Accept cookies from sites". Save changes and restart Firefox.
  
  
• I use Safari in Mac OS X or Leopard, or in Windows Vista or Windows XP:
  
  From the menu, choose "Edit". From the drop down list, choose "Preferences...". In the preferences window, choose the "Security" tab. On that tab, under "Accept cookies:" choose the "always" or "only from sites you navigate to" button. Save changes, and restart Safari.

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Is my credit card secure?
Yes. We use Paypal.

Paypal is secure because it allows you to make secure purchases without revealing your credit card number or financial information to anyone except Paypal.

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Why is Paypal secure? Tell me more.

• PayPal's industry-leading fraud prevention measures and their one-of-a-kind method of keeping your financial information private from sellers make them a safe way to pay online.
• Paypal offer 100% protection against unauthorized payments sent from your account.
• Paypal sends an email confirmation of every account transaction. If you receive confirmation of a transaction you don't recognize, their 24/7 customer support team will help you sort out the situation.
• If you have additional questions about Paypal, visit the Paypal Help Center.

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How can I view The Pass It On online?
If you have a broadband connection, you can go to homeofpassiton.com and pay $4.95 to view online.

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What information does the video player software collect or transmit?
The video player software behaves in almost identical fashion to any standard web application.
It stores one cookie on the client's machine, to identify it uniquely, but anonymously. And it transmits information back about it's environment, like a standard web browser.

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What information, specifically, is contained in those transmitted cookies?
It transmits the following information (which is entirely in plain text format so its obvious for those inclined to observe the information transfer that it is not transmitting personal data).

1. a randomly generated machine cookie
2. a randomly generated session cookie
3. the page where the content was viewed from
4. the URL where the media was stored
5. information that uniquely identifies the media
6. the operating system
7. information about the player version used to view the media
8. the pay per view key used
9. All this information is stored, all this information is anonymous. The Vividas player regularly transmits back update information (around once a minute), on how much media has been viewed, and how much data has been downloaded. This is just another anonymous performance metric.

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What information does The Pass It On Pay Per View collect or transmit?

• "The Pass It On" campaign transmits slightly more information than the standard Vividas software - in that a Rights Management model wrapped around the viewing does not permit anonymous playback. Hence it needs to authenticate a client's session with "The Pass It On's server.
• As an added bonus feature, it also sends the viewing position back to the server, so the user can stop watching at any point, and resume watching at a later time at the same point in the video! It is almost like pressing stop on the video cassette recorder, and coming back later and pressing play, except you can be somewhere else in the world.

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I have another problem. How can I contact support?
Contact us at admin@homeofpassiton.com.

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TROUBLE SHOOTING

How do I know if the movie will work on my system?
Try playing The Pass It On. If it does not play, you may need to update your computer with new software and/or hardware. The most likely scenario is that you simply need to update your Internet browser.

If the movie still doesn't play, please visit the Vividas Suppport Page at http://www.vividas.com/support

NOTE The Vividas technology is not yet available on the new Intel Macs.

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Why can't I hear anything?
First check that your speakers are connected turned on and the volume is up. Next check your headset, if you have one plugged into your computer. If you still don't hear anything then you may not have a soundcard in your computer.

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Why is the movie starting part of the way through?
This is because your pay-to-view page has already been viewed in part by yourself or someone else. Do not send your link to anyone else or they may use up your view - unless of course you want to give them your viewing.

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If my Internet connection fails, can I resume playing the movie?
Yes. You can access the film from where you were by logging into the member area at homeofpassiton.com using the 'Password' you created in the shopping cart website. Most likely, you created your username and 'Password' just before paying to view.

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My browser quits unexpectedly when launching the video.
Please restart all instances of your browser on your computer and try again. If that does not resolve the issue, then the most likely scenario is that you simply need to update your Internet browser.

If the movie still doesn't play, please visit the Vividas Suppport Page at http://www.vividas.com/support

NOTE The Vividas technology is not yet available on the new Intel Macs.

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My computer says I'm using the wrong version of java. Why and what should I do?
This is usually because your computer has installed more than one version of Java and doesn't know which version to use.

To fix this you need to disable the Sun version of Java in your Internet Explorer browser. To do this, go to

1. Tools > Internet Options > Advanced >
2. Untick all the boxes under Java (Sun) "Use JRE (your version number)".
3. There is no need to restart your computer, but you will need to close all instances of your browser.

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I use Firefox, Why can't I play The Pass It On?
You also need to install Java. You can do this from http://www.java.com

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What browser extension software is required to watch the video?

• The Vividas player runs on almost all windows based PCs in this world, and mostly using the java technology, as the way to launch the video.
• Where Java is not installed, ActiveX is used as the fail over option.
• The main software combinations are:
  • Windows(>2000) + Internet Explorer (>5.5); requires Sun Java (>1.4), Microsoft Java (latest) or ActiveX Install or:
  • Windows(>2000) + Firefox(>1.0) requires Sun Java(>1.4) or
  • Mac(>1.3) + Safari(> 1.2.4) requires Sun Java (installed by default) or
  • Mac(>1.3) + Firefox(>1.5) requires Sun Java (installed by default)

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What is the Java Native Interface (JNI) and why does the player software use it?

• The video player uses the Java Native Interfaces to execute native code on the client's machine.
• The video player requests the user's permission to run native code (outside the Java environment), and this is why the user observes a security warning prompt.
• We do this to optimize the playback experience for the user. Using Native components maximizes the amount of compression we are able to use compressing media, thus minimizing the amount of data that needs to be downloaded to get a wonderful full screen experience. It also minimizes the amount of CPU required to display t his footage, thus older hardware can be used to watch video. It also enables the video player to leverage the capabilities of the graphics and sound devices to produce a first class video experience.

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CONNECTION SPEED

What is my connection speed?
Your connection speed is determined by your Internet Service Provider (ISP).

Your connection speed may also be affected by

• a slow wireless connection
• other programs you have open that are accessing the Internet
• overall peak Internet usage

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What happens if my Internet cap is exceeded?
Check your ISP contract. You may be charged excess data fees, or your Internet connection may slow down.

PLEASE NOTE - At any point in the movie, you can press ESC, and resume watching later without being charged again.
You can also view later by logging in at homeofpassiton.com using your 'Password'.

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What should I do if the movie is buffering (pausing)?
Buffering can occur for the following reasons:

• you have other programs accessing the Internet.
• you have a wireless connection that is slowing the data rate.
• your connection is being slowed during a peak Internet usage time.

From the movie simply

1. press ESC
2. close any other programs accessing the Internet
3. continue watching.

If the problem persists during the feature-length movie, you can log in later on another computer at homeofpassiton.com using your 'Password'. You will not be charged again.

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If the connection drops out, do I have to pay again?
No. You can access the film from where you last watched by logging in at homeofpassiton.com using the 'Password' you created in the shopping cart.

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Why can't I watch the movie on my dialup connection?
Dialup connections aren't fast enough or reliable enough to handle a feature length movie. We recommend watching The Pass It On on a friend's computer.

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PLAYBACK CONTROLS

What do each of the playback controls do?
The SPACE BAR pauses the movie and resumes play.
ESC closes the movie and presents you with various options.

PC users have these additional controls onscreen:

• PAUSE pauses the movie.
• PLAY resumes playback of the movie.
• SKIP BACK jumps back approximately 10 seconds and pauses (up to 5 minutes in total)
• SKIP FWD jumps forward approximately 10 seconds and pauses (only as far as the video has loaded)
• HELP/EXIT closes the movie and presents you with various options.

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How do I pause the video?
Both Mac and PC users may press the SPACE BAR to pause and press the SPACE BAR again to resume play. PC users have additional controls onscreen.

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How do I stop the video?
Both Mac and PC users may press the SPACE BAR to pause or press ESC to leave the movie.

What does pressing ESC do?
Pressing ESC during The Pass It On movie will quit the movie and give you 4 options

• Reselect speed and keep watching
• Select speed and keep watching
• Leave and view later.
• Need Help? Click Here.

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Can I skip to chapters?
No. You can however skip forward and backwards in 10 second increments, within the area that has loaded.

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The security prompt didn't pop up. Why?
The security prompt may not pop up for a number of reasons. You will generally be asked to give permission to run the video player software 'once only' or 'every time' (depending on type and version of your browser).

If you have selected 'every time' on a security prompt in the past, then the security prompt won't appear on subsequent visits and you will go straight to the launch page.

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Does the Video player get stored on my computer?
Yes. It is very small - only 350 kB. Generally the player is not installed; it is simply copied to your hard drive for future use.

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How do I uninstall the video player?
The Vividas player is very small - only 350 kB. If you want to remove it anyway, please visit Vivdas Support for information on 'Removing the Vividas Streaming Player'.

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HOW TO WATCH

How can I view The Pass It On?
If you have a broadband connection, you can go to homeofpassiton.com and pay $4.95 for a single view.

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How do I login and keep watching?
Go to honeofpassiton.com and log in with your 'Password'. Most likely, you created your 'Password' just before paying to view.

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Can I capture or download the movie?
No. They are progressively downloaded in RAM memory and progressively discarded.

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Can I view The Pass It On offline?
Not with the pay per view technology, but you can likely go to the person who referred you to The Pass It On to order a DVD.

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How can I connect my computer up to my television?
You may be able to connect your computer to your television if you have a fairly recent computer and television.
Ask a local supplier which cables are appropriate for you. Typically S-video cables are required if the computer video card is capable of outputting this signal.

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PAYMENT QUESTIONS

What payment methods are there?
Paypal is our secure credit card processor. Paypal allows us to process secure transactions in some 55 countries with payments automatically converted into the required currency.
With Paypal you may choose to pay using many credit cards, a debit card, or your bank account.
Paypal also allows you to make secure purchases without revealing your credit card number or financial information to anyone except Paypal.

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Do I have to Use Paypal?
No, you do not have to join Paypal. If you're making a one time payment, you can checkout just as you would with any online credit card processor.
However, if you want to enjoy additional ease and flexibility on future purchases or if you are subscribing to a service that has recurring payments, you will want to establish a free Paypal account.
If you have additional questions about Paypal, visit the Paypal Help Center.

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How many times can I watch the movie?
Each time you pay to view online, you are entitled to one viewing of The Pass It On.
You can choose to watch it in one sitting or in parts by logging in at homeofpassiton.com using the 'Password' you created when paying to view.

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Are there data charges for watching the video?
This depends on your ISP contract. In most cases in the US and Europe there is no metering of data.

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Why doesn't the movie play at all?
See the "Streaming Support" section below.

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VIDEO PLAYBACK